Ищем менеджера технической поддержки

[mambet]

Интернет-компания ищет русскоязычного сотрудника, проживающего в Сингапуре. Контактный телефон 90297229
Только для обладателей Dependant Pass, PR или гражданства Сингапура
Job title: Customer Service Manager

Working hours: 12-00pm to 10-00pm
Working days: Tue - Sat (off days Sun and Mon)

Requirements:
- Speaking/writing Russian natively
- Basic technical background
     1. Knowledge of mobile operation systems such as iOS/Android
     2. Network basics (e.g. how ping / traceroute / mtr works)
- Familiarity with online/mobile game basics/mechanics

Job description:
- Customer Service management through CS portal / VK social network
- Troubleshooting user game or technical related issues
- Replying to user feedback in Google Play / Appstore
- Compiling user feedback statistics for Google Play / Appstore
- Daily/Weekly/Monthly reporting of CS tickets